- Organise better with the Grameen Bank on who is going to offer Micro Enterprise Loans, as well as making use of the Grameen Bank’s network.
- Currently both are but we feel that just Grameen Fund should be offering them.
- They should have a graduation system for Bank members to become Fund members. We are not sure if they do have one it was hard to get a clear answer because we would here different things depending on who we asked.
- Promote themselves more through the Grameen Bank so that people know more about it and the benefits of getting loans from them.
- Instead of setting up more booths, they could instead rent an office at Grameen Bank Branches, that way the Fund can make use of the existing infrastructure and
- Keep expanding their booth network both in terms of the number of booths and number of employees at each booth. Currently the manager is able to visit all his borrowers but it requires a lot of travelling.
- Further decentralization of the booths, such as giving them more autonomy over the loan approval process. Also technology like computers need to be used to their full potential to save time and allow for more rapid communication between head office and the booths. This may require training of booth managers or hiring of computer technicians.
Thursday, June 24, 2010
The Grameen Fund Summary
The Indian Story
So the next morning I met Will, the English guy I met on my flight, and we check into a triple room at Hotel Maria on Sudder Street. His friend Tom was arriving later that day. We then wandered around the neighbourhood, found a McDonalds and had the local version of the Big Mac. From there we found a nice book store where we sat and read a little over a cup of Darjeeling tea!
I found a book about poverty and aid that I was interested in, but it was a little big and I did not think it would fit in my bag. However, I did find a book about a Indo-Canadian living in Muskoka, so I had to pick up that! That night, once Tom had arrived, we went to go watch the England game at a club / bar a couple blocks away, and came home disappointed and went to bed.
One of my friends back in Dhaka had suggested that I go talk to the two owners of a shop on Sudder St (The main street in the backpacker community). I went over and met them, Sanjay and Ankash - they were incredibly friendly and welcoming. Their shop was filled with scarves, bags and shirts of all different colours, and they were constantly bringing me and any other visitors a cup of tea. At the shop I met a couple from Australia who invited me to come with them to a French Gypsy Jazz concert at the Alliance Francais in Kolkatathat evening! I thought - how many people can say they went to a French Gypsy Jazz concert in Kolkata? so I had to say yes, I would come!
I stayed there for a bit before deciding to go do some sightseeing. I set off to walk to the Victoria Memorial and on the way found Elliot Gardens, a little grassy area in themidst of busy Kolkata. It had plenty of benches for couples to hide themselves away on and escape from the watching eyes of their parents. Eventually I made it up to the Victoria Memorial and paid a whole 4 rupees to get into the gardens there!
The memorial was spectacular. It looked like it was made entirely from white marble stones, with some amazing statues and domes adorning the roof. It was far and away the cleanest and best kept building I had seen in 6 weeks!
That night I met up with Will and Tom and convinced them to come with us on the Kolkata metro to the Gypsy concert. The concert was actually really cool, I really enjoyed the rhythm and beat of the songs, and the performance was capped off with a guest appearance by two local musicians! From there we rushed back to the bar to watch the Ghana-Serbia game and have a couple beers... and I woke up the next morning with my glasses, wallet, watch and camera gone.
The other guys had nothing of their stolen and none of us remembered exactly what had happened. We were able to piece together that we had left the bar showing the Ghana game and had tried to find a bar showing the midnight game, but with no success. However that was the extent of our memories. Maybe my drink was spiked? or I was a little too trusting of my new friends? Who knows.
I quickly cancelled my debit and credit cards, exchanged some of my Taka, which I had left in the hotel, for rupees and I spent the rest of the day in the shop with Sanjay and Ankash. Luckily my passport had been back in the hotel, and I had some extra money there as well. Sanjay was incredibly helpful and he organised a cab to meet me early the next morning to take me to the airport.
So it was a unfortunate way to end my Indian adventure, however I did have a great time there and I definitely want to come back and visit Kolkata again as well as the rest of India.
Cheers,
Mike
Saturday, June 12, 2010
Kolkata!
I landed in Kolkata and got a taxi to Howrah train station. However , after being in Dhaka I had exchanged all my US dollars already so I did not have any more. One of my friends gave me $10 US though so I had a little, but I needed to find an ATM. This was harder than I thought it would be, it seems like most ATMs here close at 4pm, and by that time it was about 5 or 6 pm.
Once I had money I went to try and get an overnight ticket to Varanasi, but with no luck. So now I was in Kolkata, with no hotel, no train, no ones phone number and I didn't even know anyone here (even If I had a number, my phone was dead, and it does not work in India apparently). My parents had scanned and emailed me a couple pages from an Indian guide book, so I knew that Sudder street had a bunch of backpacker hotels for really cheap. So I got another taxi from Howrah to Sudder street. My taxi driver wouldn't actually go on the street because apparently it was closed.
I wandered around and eventually stopped to look at my map and ask directions. This really nice lady came up and asked where I was trying to go, I told her one of the hotel names from the pages my parents had sent me. She had to go into the store behind me to buy something but her friend stayed with me until she was back. Then she lead me around to the hotel and gave me her number so if I needed anything I could contact her. The Bengali hospitality extends into India it seems!
From there I got a bed in a dorm room for 100 rs per night with a fan and a locker for my bags. Then I headed around the corner to a pub and had a nice cold beer and watch part of the South Africa-Mexico game. I got talking to one guy from Bangladesh, when an English guy who had been on my flight walked into the pub! So we ate and had a couple drinks there and agreed to meet again the next day to go around Kolkata together.
So now I have a couple days in Kolkata, Saturday till Monday and then I fly out Tuesday morning!
Cheers,
Mike
Monday, June 7, 2010
The SME Finance Gap and Our Project
Ross and I will be going to one of Grameen Fund's booths in Noakhali, and Melanie (one of the other interns at the Bank) and an intern from Grameen Fund will be going to Feni. Feni and Noakhali are both about 5-6 hours south east of Dhaka and about an hour apart from each other.
So, what does the Grameen Fund do? They provide, among other things, financing to small and medium enterprises (SME). This is very important because these businesses are often unserved by both the commercial banks and microfinance banks. They are not poor enough to be accepted by MFIs and they require more services than they can provide. Commercial banks generally do not consider SME financing important since it is much more profitable for them to focus on much larger clients. Thus there is the 'SME finance gap' between these two groups of banks.
This is where Grameen Fund and other SME financing institutions such as BRAC and Basic Bank come in. They provide their clients with loans and other services to help them grow and expand their businesses. This is very important for a country to continue is development. It is all great if everyone in the country has a cow and a rice paddy field, but some of these businesses must keep growing for substantial growth to occur.
The Grameen Fund used to operate through Grameen Bank branches, however just 9 months ago they left and started operating through their own branches or 'booths'. Now they find, appraise, disburse and collect their own loans. It is our job to make profiles of the two branches that we are visiting and asses the progress that they have made and make recommendations on how they can improve! We also want to do a couple case studies of some of their clients, and get to do some in depth interviews with them.
So that is what I will be doing for the next couple days in Noakhali. I will probably not have any internet so I will update you when we get back!
Cheers,
Mike
My Reflections after one Month
Putting together the intern feedback form made me consider what I would out on it...
Overall I would definitely say that the trip was an amazing experience and definitely worth it. I learned a lot about microfinance, poverty and development, met a ton of new and interesting people from all over the world and got to experience a completely different culture. To people who are interested in doing the same or a similar trip I would definitely encourage it, but there are a couple things to do differently.
Start to think about what you want to get out of the trip before you come here, research some of the sister companies and other NGOs and see if you want to learn more about them. Also see if there is some way to tie in what you are studying and interested in to the trip. For example I should have done some more research on NGOs or development agencies who were working in Dhaka on urban devleopment. So I would suggest set aside 4 weeks for the Grameen Bank, and then another 1-2+ weeks for one of the sister companies or another interest of your choice. In total I would say the ideal time would be about 6 weeks in Bangladesh which gives you enough time to learn about the Grameen Bank and get stuck in to another department.
I definitely have learned a lot and have seen so much that I never would have back in Canada. This trip has also inspired me to keep with it and expand on what we already have. Up until now I have mostly been focussed on just microcredit but now in Bangladesh I am seeing that MFIs a very important piece, but there are other important pieces as well. For example, after learning more about the Grameen Fund I am learning that Small and Medium Enterprise (SME) financing, is a hugely important piece of the puzzle which is largely missing right now.
Overall I feel that I could have gotten a lot more out of the program if I had a better idea of what I wanted to do before I came here. This was the motivation to try to get old interns talking to new interns before they come to the bank. The first week and a half was spent going on a day trip and a weeklong trip. The following two weeks was spent visiting and meeting with sister companies. After that, more and more time just got wasted sitting around the head office.
Before I came I was under the impression that they would have a program for us to follow for the whole 6 weeks, however their program at most lasts 4 weeks. Beyond that it is up to you to request to do certain things, the problem is that everything takes longer to do here. Frequently I came to the bank and was told to come back after lunch, or the next day and it took a long time for things to get done.
The first weeklong trip was a great experience, but I did not know what to expect and was not able to make the most use out of it. I would have liked to spend another long trip doing a more investigative study on the effect that microcredit has had on peoples' lives.
In the future I would suggest that interns should be told to use their weeklong trip to collect data to answer a research question. For example I was interested finding out how much the borrower's standard of living had improved since joining Grameen Bank. How much more savings, land, food, better housing did they have now compared to before? Unfortunately I did not think to ask these questions systematically to every borrower we talked to on our weeklong trip and I never got to go on a second.
So in summary the trip has been an amazing experience but I could have gotten a lot more out of it if I had been more organised before I got here and in my first couple weeks.
Cheers,
Mike
They still have Bureaucracy Halfway around the World
I am not sure if bureaucracy is the right word, but despite a very minimal legal system here, we still felt tied down by issues of liability and responsibility for the safety of the interns...
We had an interesting meeting with the general manger of the International Program. When we proposed our ideas she got very apprehensive. Even though they have no legal responsibility for the safety of the interns they still go to great lengths to protect us from harm. Very different from in Canada where The Unviersity of Western Ontario said that we were not allowed to go as a club to Bangladesh. For the sole reason that they did not think that they could escape the legal and financial risk of us travelling. In Bangladesh they have different reasons but the same outcome by the looks of it.
In our meeting we proposed the 4 changes listed in my previous blog post. She was not in favour of most of them since she wants the department to be able to control all information that goes out to interns. She especially did not like our idea about how old interns could answer emails and give presentations to new interns. Basically we are never supposed to walk any long distance, or take rickshaws, or auto rickshaws, or go sightseeing without a tour guide. We didn't even bother asking about going to markets.
If I had followed those warnings you could erase more than half of the pictures and stories I have posted. I never would have gone to Srimongal, no tour of Lalbag Fort, no river cruise, would never have had the chance to walk through the markets.
Dhaka may be an incredibly hard place to live because of the heat, pollution, garbage and traffic. But it is actually incredibly safe, I have never felt threatened or thought I was in danger. All the interns, guys and girls, feel the same way. Sure the driving here takes a little bit of getting used to, but after that it is ok.
I have had one instance where someone tried to rob me. It was starting to get dark and we were in old Dhaka, a little boy came from behind and put his hand in my back pocket – which had nothing in it. I yelled hey at the kid, and another man immediately yelled at him as well. Crime here is not tolerated. A couple of the interns saw a man get beat up for stealing on the weekend.
So unfortunately it looks like our reforms to the internship program are going to fall on deaf ears. We are going to push ahead with our feedback form and suggestion to have one mandatory starting day each week. Then we will be forced likely to do our won thing and set up our own unofficial FAQ and forum separate from the bank.
Cheers,
Mike
Give the City Busses a Chance
Friday, June 4, 2010
Changes to the Internship Program
- Feedback Form
- Purpose: To allow for an anonymous method of improving the internship over time
- To be completed at the end of the internship
- Would include feedback on performance of Translators and Coordinators, effectiveness of the program, areas for improvement of the program, educational benefits gained while at the bank and suggesting new ideas for social businesses, sister companies, etc.
- Anonymous System which will be run and maintained by old students shortly before leaving
- Intern Forum
- Purpose: To save time for coordinators from answering emails and to allow for better communication between prospective interns and experienced interns
- There should be a link to the forum on the Grameen Webpage, and coordinators should direct new interns to look at the site before they come to the bank
- Would be maintained by alumni of the internship program during and after the stay.
- Would enable people considering the internship to ask questions of other people from their own country.
- Alumni would have the option to be ambassadors and list their: name, country, contact information, date and length of their internship, age and a summary of their internship
- Also a section to upload select reports and an FAQ section maintained by interns
- Introductory Presentation by Old Interns to New Interns
- Purpose: Connect new and old interns, and allow for experiences and advice to get passed along, while also saving the coordinators from giving the same presentation over and over to new interns
- Presentation (Powerpoint, or other) of experiences at the bank as well as an educational presentation of the products that the Grameen Bank offers and their organisational system
- Group events – group trips to dinner, cricket games, sights, etc.
- More Structured Program
- Purpose: to prevent the need for multiple introductory presentations in one week, place interns in groups right from the first day, creates groups of people even if they are not all living at the same hotel
- Only one starting date each week,
- We suggest Wednesday – allows for introduction on Wednesday and day trip on Thursday, and weeklong trip starting on Sunday/Monday
- Interns that are staying for longer than 4 weeks should be encouraged from the start to start thinking about a sister company that they would like to get placed in, or a research question they would like to study
- Week 1
- The Internship starts at 10am every Wednesday, they have introductory day, watch the Grameen videos, meet with old interns and their coordinator. Thursday they have their day trip to a branch in the morning and then discuss it and plan a weeklong trip for the following week. They then have the weekend (Friday and Saturday) to get settled in Dhaka and get to know the interns that they arrived with and ones that were already here.
- Week 2
- Sunday to Thursday they would go to a branch and experience in more depth what they saw on their day trip.
- Week 3
- The following week, Sunday would a reflection day and planning for the coming week which would involve meetings with other Grameen departments and sister companies in the head office and visits to social businesses.
- Weeks 4-6
- At this point the interns hopefully have experienced most facets of the bank and can decide how they want to spend the rest of their time – a placement in a department / social business, more branch visits to new or struggling branches, etc.
Dhaka Fire
It is very unfortunate the way it happened though, and the streets apparently were too narrow which made it difficult for firetrucks and ambulances to respond. The fire was started by an electrical transformer exploded and then a chemicals shop on the ground floor caught fire. From there at least 7 other old buildings caught fire as well which did not have proper fire escapes. On every street in the city there are dozen and dozens of wires which hang from trees and buildings, so in some ways it is surprising that this sort of thing does not happen more often. Add in the fact that Dhaka is one of the most densely populated city and it is easy to see how something like this does happen.
PS - according to the BBC new report this does happen quite often, but that this was just an exceptionally deadly one